Requirement

Database Sharing Across Multiple Sites

Introduction

A customer wanted the ability to share their existing Management System with 5 other remote sites.

Overview

A large beauty treatment company had 6 sites in total scattered across the South West. They ran their operation from one office but found that because the other offices couldn’t see the work schedule mistakes where common (double bookings.) To stem this they faxed a copy of the schedule over to each office as and when changes happened. The system was inefficient and error prone.
The main office ran an industry specific treatment practice CRM, Management and Billing system.
They wanted to maintain control from a single place and couldn’t afford to purchase and maintain 5 extra servers for each practice to have the Management System.

Implementation

ICSNET Technology realised early on that their existing CRM and Billing system was perfect for the clients needs and should be accessible via the remote offices . We installed an extra server in their main office to host the package via a specialist Windows Server program - Microsoft Terminal Server.
This allowed users in all 5 remote offices to be able to connect quickly to the Management System and update their details in real time.
As a change happened the system alerted the relevant remote office and the diary was changed for everyone to see.
Mistakes became a thing of the past and as an added bonus they saved a lot of time by feeding financial data from each remote site straight into the database instead of one person having to do it in a large often inaccurate mass.