Outsource your IT Support
Maximum value for your IT spend
If you'd rather keep your management skills busy with growing your business, ICSNET can take on the responsibility of an entire IT department for you. That means we deal with your day to day IT support, while also providing long-term strategic input into your IT requirements.
At a glance
- Three levels of support to choose from
- Predictable, fixed price to ensure best value
- A help desk staffed by experts, not call loggers
- Long-term strategic advice from a dedicated Account Manager
- For Hotel and Larger companies we provide a branded IT Support help desk giving the appearance that we are an internal department.
Fixing problems before they start
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We act as your IT department, monitoring systems remotely and making regular site visits to ensure that everything works smoothly. And because ICSNET works for a fixed price, it's in our interests to make sure issues are detected and fixed before they turn into problems.
Talk to us about how an outsourced IT department can meet your company's data and communication needs, providing a service that's simpler, more efficient, and cheaper than doing it in-house.
Our simple packages
We've packaged our IT support into three levels of service: Absolute, Extensive, and Reactive. Our customers tell us they're great for taking IT worries off your hands without adding complexity, and they won't leave you vulnerable to unexpected extra costs. See the full comparison table below.
| Absolute | |
| Most customers pick our Absolute plan - it covers pretty much everything and makes your IT simple and predictable. We think it's ideal because it aligns our interests with yours: with a fixed price for all support, it's in our interests to make sure nothing goes wrong. | |
| Extensive | |
| The Extensive plan includes core monitoring and maintenance without on-site support, and limits the amount of remote support. This means it costs significantly less than the Absolute plan initially, but you bear some risk of unforeseen costs if there's a major problem. | |
| Responsive | |
| With the Reactive plan, you're covered for what is often called 'first line support' calls, at a very economical fee. Unlike some IT support deals, you still get a dedicated Account Manager plus our higher-level strategic overview. | |
