Telephone Systems Case Study 1

Installation of IP Phone System with Multi-Site Extension Links

Introduction

A company who sold cosmetics products had an old phone telephone system but needed additional functions such as individual voicemail, IVR (welcome to company X press 1 for accounts, press 2 for sales etc) and voicemail accessible via email.

They had an office in Cardiff with 8 staff and a separate warehouse facility in Cwmbran with around 5 phone extensions.

They spent on average £250 a month on BT landline calls plus they had 4 ISDN lines and 1 analogue line which cost £80 per month.

Their broadband on top of this came to £35 per month per site.

Their total communication cost for 1 month was approximately £345.00 which they thought was excessive.

Solution

We requested a copy of their telephone bill and realised that 99% of their calls were to other landline users. They used on average 4000 minutes a month with calls to suppliers in Europe and USA equating to over 30% of their total bill.

We recommended an Asterisk phone system for internet based telephone call routing as well as the additional features they required for voicemail and IVR.

Through our Internet Telephone (VOIP) Supplier we recommended a package of calls with 5000 minutes anywhere in the UK, Europe and America for £35 per month inclusive plus 5 virtual inbound telephone lines.

The VOIP package meant they no longer needed to use their ISDN lines and could happily run all of their calls inbound and outbound via their VOIP provider.

Because their voice traffic on their internet connection needed priority we upgraded their broadband connection to a specialist package which cost £50 per month at each site.

In total their new system saved them £310 per month.

In several months they had recovered the cost of implementing the new system plus added the functionality they required.