Managed IT Support
When you need more than an IT services provider – a partner, we are here to help
Our range of packages give you the freedom receive as much IT Support as required, on demand and
pro actively behind the scenes
Whether it’s desktop support to a fully managed solution, you will benefit from industry leading SLAs, a team with decades of experience and a personal approach to IT.
As part of our robust on boarding process, we get to know you and your business, so we really do become an extension of your in-house team.
WHAT’S INCLUDED
IN MY CONTRACT
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CRITICAL SERVICE LEVEL AGREEMENT
Fed up with logging tickets and getting automated responses? With ICSNET expert help is always at hand you receive instant phone support from our experienced engineers.
PROACTIVE NETWORK & SERVER MAINTENANCE
Windows updates, patches and firmware updates are applied to servers, workstations and core infrastructure devices to ensure the network is not open to vulnerability or software bugs.
UNLIMITED SUPPORT & MAINTENANCE
We are there when you need us, & working in the background to keep your systems up & running.
ON-SITE IT AVAILABLE WHEN NECESSARY
If it can’t be resolved remotely, one of our IT support engineers can be there in a jiffy.
FLEXIBLE CHANGE PROCESS – BOLT ON ITIL
Take the hassle out of user/device changes. We work to your policy.
INITIAL 90 DAY TRIAL
NO COMMITTMENT
Our clients choose to stay with us. That’s why we offer a 90 day trial period.
REGULAR BUSINESS IT STRATEGY & GOALS
We work together to ensure you have the best IT infrastructure and future-proof it for business developments.
MANAGEMENT OF 3RD PARTY SERVICES
We become the extension to your in-house team & liaise with 3rd party suppliers on your behalf.
Introducing Proactive+
We’ve been in IT a while now. In that time, we’ve supported all manner of clients, across all manner of industries. Whilst clients vary, the fundamentals of IT support haven’t really changed. Our clients largely want the same things from their support partner:
- Proactive – A professional to maintain and monitor their IT
- Responsive – Help when IT and Tech goes wrong
- Expertise – An IT expert on the end of the phone 24×7
- Value – Value for money and transparent pricing
- Transparency – Pay for only the service you need and no more.
Proactive+ is a new model for support. Bringing together the monitoring and maintenance elements of a proactive support model with total flexibility.
We are ready to start supporting your organisation within 48 hours of engagement with our efficient new client on-boarding process capturing all the needed details of your users, devices and technology providing your staff a fully functional support desk within 2 days
We're here to help
We should talk about how ICSNET can partner with you to provide the technology assistance that your business deserves.